Frequently Asked Questions
Reservations & Seating
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For our afternoon tea, reservations are essential. There is a limited number reserved for walk-ins and same day bookings. While we do accept walk-ins for a la carte, a reservation is the only way we can guarantee availability - we strongly encourage preordering to avoid disappointment. Reservations can be made here.
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We offer a separate function room accommodating up to 16 guests comfortably, more or less subject to arrangement. Any groups above 10 are required to book the function room. A venue fee of $200 applies. Feel free to inquire about booking this space.
Booking Policies
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We require notification of cancellation and change 24 hours in advance, for any reason. Failure to provide adequate notice will result in a cancellation fee. Bookings that do not show up or contact the venue will be cancelled after 15 minutes and will incur the same ‘no show’ fee. If you are running late, need to cancel or make any changes to your reservation, please contact us directly.
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For the afternoon tea or coursed dessert experience, everyone on the table is required to participate. For a la carte, we have a minimum spend of $20 per person.
Menu & Dietary Requirements
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We can accommodate vegetarian, pescatarian, pregnancy-safe and nut-free (with traces) requirements - and other minor allergies.
Unfortunately, we do not currently offer gluten-free, vegan, soy-free or dairy-free options in our afternoon tea menu, our a la carte menu may cater for some of them. All our menu items are halal by default - we use halal beef-derived gelatine and meat where needed.
Please be aware that our kitchen handles all foods, so traces of allergens may be present.
Accessibility & Other Facilities
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Yes, we are. When making a booking, please select the option, so we can organise a suitable table. Our venue can be accessed via the lift near the big stairs adjacent to 160 Victoria Street.
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We don’t have highchairs or baby changing facilities at Oxi Tea Room. You are welcome to bring a booster seat and we will endeavour to make space for prams when requested.
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Pets are not permitted inside the venue, except for service dogs. We kindly ask that service dogs have an assistance dog mark to ensure their presence is communicated to all guests. If you bring a service dog, please make a note of it during the booking process so that we can assign an appropriate table.
Visiting Us
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We are located up the big stairs next to 160 Victoria Street, or use the lift to level one. We will be the first store on your left.
By Car: there are plenty of secure parking lots and on street parking around.
By Public Transport:
Train: Take any train that stops at Melbourne Central Station. From Melbourne Central Station, it's about a 15-minute walk to 158 Victoria Street.
Tram: Several trams run along Swanston Street and near Victoria Street.
Take Tram Route 19, 57, 58 or 59 along Elizabeth Street, and get off at the Queen Victoria Market tram stop. Walk east along Victoria Street to reach us.
Alternatively, take Tram Route 1, 3/3a, 5, 6, 16, 64, 67 or 72 along Swanston Street and get off at the RMIT or Queensbury Street stop. Walk along Swanston Street, then into Victoria Street
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We do not have dedicated parking. However, street parking and nearby parking garages are available. Street parking is available on Bouverie Street, Victoria Street, Leicester Street and Queensbury Street. Other parking sites are: 62 La Trobe Street Car Park (Wilson Parking), 124 La Trobe Street, Melbourne (Wilson Parking) (RMIT Tech & Design), 28 La Trobe Street Car Park (Secure Parking) and Queen Victoria Market Parking.
General or Other
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Outside food and drinks are not permitted, including celebration cakes. BYO is not permitted.
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No, we are a cashless venue. We accept all major debit & credit cards at no extra surcharge.
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e-Giftcards can be purchased online. Gift cards can be purchased at custom amounts from $50. We do not have physical giftcards. Gift cards are valid for 3 years from the date of purchase. Any leftover credit can be used at a later time.